Sprinx CRM Process Flow

Overview of the main process flow which is the core of Sprinx CRM

Department Process
Marketing
  • Campaign (multichannel)
  • Email campaign, call campaign, web campaign (PPC)
  • Prospect capture (call centres lines, web forms)
  • Lead nurturing
  • Lead conversion
  • Sales
  • Lead qualification
  • Opportunity identification and definition
  • Opportunity conversion
  • Sales case management
  • Sales close (win/lost)
  • Delivery
  • Order definition
  • Delivery planning
  • Delivery execution
  • Delivery acceptance (Invoice and clearance)
  • Support Customer enrollment to support
  • Customer contact and relationship cultivation
  • Issues resolution
  • New Lead or opportunities conversions


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